Refund policy
At MOOGU ORGANICS®, we are committed to your health and safety. Because our products are dietary supplements, we have specific guidelines to ensure quality and sanitary standards.
1. Returns for Health & Safety Reasons In accordance with U.S. Food and Drug Administration (FDA) safety and sanitary regulations, we cannot accept returns for opened or used items. Once the safety seal is broken or the product has been used, it is no longer eligible for return or refund due to health and safety concerns.
2. Defective or Damaged Products We offer full refunds or replacements exclusively for defective or damaged items. If your order arrived with a broken seal, a damaged bottle, or any other manufacturing defect, we will fix it immediately.
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How to report a defect: Contact us at info@mooguorganics.com within 30 days of receiving your order.
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Requirements: Please include your order number and clear photos of the defect or damage.
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Resolution: Once the defect is verified, we will issue a full refund to your original payment method or send a replacement at no cost to you.
3. Shipping Costs for Returns If a return is authorized due to a defect, MOOGU ORGANICS® will cover the shipping costs for the replacement or return. We do not charge "restocking fees" for defective items.
4. Cancellations Orders can only be canceled before they have been processed or shipped. Once an order is in transit, it follows our standard return policy mentioned above.
Contact Us For any questions regarding your order or our return policy, please reach out to our support team:
Email: info@mooguorganics.com
